Contact
Start With An Audit, Or Just Describe The Problem
Email is fastest, and it reaches the person who would do the work. There is no contact form, no ticket queue and no first-line triage. The first reply is a person, and it arrives within one working day.
- One working day
- EU, working across the union
- Fixed scope, day rate, or monthly
- English
What to include
Four Things That Save A Day
None of it is required. Anything missing simply gets asked for in the reply, and that costs a round trip.
The URL
The live site, or the staging one if the problem is not public yet. If there is no site, say what the software is meant to do.
What Is Going Wrong
In your own words, without diagnosing it. “Checkout is slow on mobile” is more useful than a guess at which plugin is responsible.
What Already Happened
Anything already tried, and by whom. It saves repeating work that has already failed.
When It Matters By
A real date if one exists: a campaign, an audit, a compliance deadline. If there is no deadline, that is a useful answer too.
What happens next
How The First Week Runs
No discovery call is required before anyone will tell you a number.
A Reply, From A Person
Within one working day, with either an answer, a question, or a plain statement that this is not work I am the right person for.
A Written Scope And Price
For anything that can be scoped from what you have sent, you get a fixed price before any work starts. Where it genuinely cannot be, you get a day rate and a bounded estimate.
Work Starts, Or It Does Not
No pressure to book a call, no follow-up sequence, and no invoice for the conversation.